Support
Technical assitance from our development team.
Do you need technical support?
You may find a large free online support on the Forum and in the Documentation.
Documentation ForumWhat support includes my license?
Each jsdocuments license includes technical support from our support team, as it is detailed in the following table.
|
License
|
Support coverage
|
|---|---|
| Trial |
No support. General questions regarding licenses terms and usage. |
| License without License Update Service (LUS) |
General questions. Resolve doubts. Limited to six months. |
| License with License Update Service (LUS) |
All of the above, no time limit. Script generation to illustrate use cases. Access to changes from testing and beta versions. |
| SaaS/PaaS license |
All of the above, no time limit. Extended support. Scripts and templates revision. jsdocuments must be used standalone. Minor new features. Priority support. |
Get custom support
Our team of experts can help you
You can also get customized support from our team of experts through a ticketing system in your dashboard. With this support you will be able to:
Make a quick installation of the product.
Check and solve specific problems on your script.
Get (minor) improvements or enhancements of the software.
Support tickets
Save time and money by buying any of our competitive packages and use them throughout a whole year!
How does it work?
To submit a ticket you just have to:
1. Sign up
Go to MY JSDOCUMENTS
2. Go to the Support section
Buy a pack of tickets if you don't have any.
3. Click “Use a ticket”
Explain your issue in a new message.
The jsdocuments team will reply to you in the same way. You will receive an email notification in case of any news.
Support tickets
If you need some extra help you may buy technical support from our team of experts.
Save time and money by buying any of our competitive packages and use them throughout a whole year!